Along with the safety of our employees, our priority is to continue supporting online merchants. We think that it’s especially important during these times to support our customers to work from home however we can.
This is a difficult time for everyone and we’re working hard to adapt to this new reality. We’ll continue to share information on this page, so check back often.
October 10, 2020
Fulfillment in the US is stabilizing, so there are no changes in our latest estimates.
In Europe, all-over print (AOP) is still seeing delays related to the increased demand for Face Masks, and the current fulfillment estimate is 5–11 business days. To improve the order flow for the AOP category, we’re temporarily disabling product push for AOP Face Masks globally.
Note that we’re still accepting incoming orders for the AOP Face Masks already live on your store.
We expect this to be temporary. To better prepare for the end-of-the-year orders, we’re organizing job fairs and actively hiring more people while expanding our operations and stocking up on products to make sure we’re covered during peak. Our facility in Mexico is taking on more and more incoming embroidery and DTG orders.
There’s still a temporary limit for adding new AOP products for customers in the US and Canada. We estimate the limitations will be disabled soon, but the limit is currently 2 AOP products per day, and it is reset 24 hours after the second product is added.
Our Customer Support email reply time is about one-two day, but we mostly reply much sooner.
Please make sure to regularly check in with the latest fulfillment estimates published below. Note that our average fulfillment times are relevant for orders that come in after the date the averages are calculated, and don’t apply to older orders.
Thank you for your patience and for reading.
Remember to take care of your own health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.
